Privacy Policy

TRAVEL ROUTE (“We”, “Us” and “Travel Route”) are committed to protecting and respecting your privacy.

This policy, along with our terms and conditions and any related documents, outlines how we collect and process your personal data. We encourage you to read this carefully to understand our practices regarding your information and how we handle it. By visiting our website or using our app, you acknowledge and agree to the practices described in this policy.

For the purposes of the General Data Protection Regulation (GDPR), the data controller is Travel Route Ltd. A company registered in England and Wales with company number 16021471 with the registered address at 119 Jamaica Street, London, England, E1 OPE

Information we collect from you

We will collect and process the following data about you:

• Information you provide to us this includes any details you share by filling out forms on our website or app, or by communicating with us via phone, email, or other methods. It encompasses information you provide when you search for products or services, engage with social media features on our sites, enter competitions or surveys, and report any issues you encounter.
• he types of information you may provide include your name, address, email address, phone number, financial and credit card details, personal descriptions, photographs, and any content associated with your social media accounts.
• Information we collect about you. With regard to each of your visits to our sites we will automatically collect the following information:
  • technical information, including the Internet Protocol (IP) address used to connect your computer or mobile device to the internet, your login information;
  • information about your visit, including the full Uniform Resource Locators (URL), clickstream to, through and from our site (including date and time), partners you viewed or searched for, download errors and any phone number used to call our customer service number;
  • Your location, if you are a trade professional registered with us or a customer.
• Information we receive from other sourcesthis includes information we gather about you when you use our other websites or services. If we intend to share or combine this data with information collected on this site or app, we will inform you at the time of collection. We will also explain the purposes for which we plan to share and combine your data. We collaborate closely with third parties, such as business partners, subcontractors providing technical, payment, and delivery services, advertising networks, analytics providers, search information providers, and credit reference agencies. We will notify you when we receive information about you from these sources and clarify how we plan to use that information.

Below, you will find a table detailing how we intend to use your personal data, along with the legal bases we rely on for each use. We have also indicated our legitimate interests where applicable. Please note that we may process your personal data under multiple lawful grounds, depending on the specific purposes for which we are utilizing your data.

Change of purpose

We will use your personal data only for the purposes for which it was originally collected, unless we determine that another use is necessary and compatible with the original purpose. If you would like clarification on how a new purpose aligns with the original, please feel free to contact us.

Should we need to use your personal data for an unrelated purpose, we will inform you and provide an explanation of the legal basis for that use.

Please be aware that we may process your personal data without your knowledge or consent, as permitted by law and in accordance with the rules outlined above.

Cookies

Our website uses cookies to differentiate you from other users. This enables us to enhance your browsing experience and continually improve our site.

Uses made of the information

We use information held about you in the following ways:

• Information you give to us. We will use this information:
• To fulfill our contractual obligations to you and provide the information, products, and services you request.
  • To provide you with information about additional goods and services that are similar to those you have already purchased or inquired about.
  • To provide you, or allow selected third parties to provide you, with information about goods and services we believe may interest you. If you are an existing customer or trade professional, we will contact you by electronic means (email or SMS) only with information about products and services similar to those you have previously purchased or discussed. If you are a new customer or trade professional, we will contact you by electronic means only if you have given your consent. If we permit selected third parties to use your data, they will also contact you only with your permission. If you prefer not to have your data used in this way, or to have your details shared with third parties for marketing purposes, please check the appropriate box on the form where we collect your information.
  • to notify you about changes to our service
  • to ensure that content from our sites is presented in the most effective manner for you and for your computer.

• Information we collect about you. We will use this information:
  • to administer our sites and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes;
  • to improve our sites to ensure that content is presented in the most effective manner for you and for your computer;
  • to allow you to participate in interactive features of our service, when you choose to do so;
  • as part of our efforts to keep our sites safe and secure;
  • to measure or understand the effectiveness of advertising we serve to you and others, and to deliver relevant advertising to you;
  • to make suggestions and recommendations to you and other users of our site about goods or services that may interest you or them.
• Information we receive from other sources. We will combine this information with information you give to us and information we collect about you. We will use this information and the combined information for the purposes set out above (depending on the types of information we receive).

Disclosure of your information

You agree that we have the right to share your personal information with:

• Selected third parties including:
  • business partners, suppliers and sub-contractors for the performance of any contract we enter into with them or you;
  • advertisers and advertising networks that require the data to select and serve relevant adverts to you and others;
  • analytics and search engine providers that assist us in the improvement and optimization of our site.

We will disclose your personal information to third parties:

• In the event that we sell or buy any business or assets, in which case we will disclose your personal data to the prospective seller or buyer of such business or assets.
• If TRAVEL ROUTE or substantially all of its assets are acquired by a third party, in which case personal data held by it about its customers and trade professionals will be one of the transferred assets.
• If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms of service and other agreements; or to protect the rights, property, or safety of TRAVEL ROUTE, our customers and trade professional, or others. This includes exchanging information with other companies and organizations for the purposes of fraud protection and credit risk reduction.

Where we store your personal data

All information you provide to us is stored on our secure servers. Any payment transactions will be encrypted using SSL technology. Where you have chosen a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our sites; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorized access.

Data retention

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.

Your legal rights

Under certain circumstances, you have rights under data protection laws in relation to your personal data. If you wish to exercise any of these rights, please contact us.

No fee usually required

You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.

What we may need from you

We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.

Time limit to respond

We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.

Changes to our privacy policy

Any changes we make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail. Please check back frequently to see any updates or changes to our privacy policy.

Contact

Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to info@TravelRoute.co

You have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance.